Official Documents
CM8GO values the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal information.
Our Privacy Commitment
For cm8go, privacy is not just words on paper — it is a genuine responsibility we uphold every day through robust technology and sound policies.
Every piece of information you submit to the cm8go platform — from registration details to financial transactions — is encrypted using SSL 256-bit technology, the same standard used by Malaysia's leading banks including Maybank and CIMB. None of your information is transmitted in unencrypted form across our network.
CM8GO has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. Your information belongs to you — we use it solely for the operational needs of the cm8go platform in connection with the services you use.
As a cm8go member, you have the full right to access, amend, or request deletion of your personal data at any time. Data access requests are typically processed within 5 business days. You may also opt out of marketing communications by updating your preferences in your account settings.
All cm8go member personal data is stored on servers protected by strict access controls. Only authorised staff may access member data, and every access is logged for audit purposes. Financial data is stored separately from personal data with additional control layers.
CM8GO clearly and accurately explains why each type of data is collected and how it is used. There is no hidden data collection or use of your information for undisclosed purposes. Should there be any change in how we use your data, you will be notified in advance.
CM8GO retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. Once data is no longer needed and there is no legal obligation to retain it, it will be securely deleted or anonymised.
Important Note: By registering for or using the cm8go platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read it carefully and contact us if any part requires further clarification.
This Privacy Policy ("Policy") describes the personal information collection, use, storage, and protection practices of CM8GO ("platform", "we") in relation to all users who access or use the cm8go platform via https://cm8go.net or any associated channels.
CM8GO takes its obligations under applicable data protection laws in Malaysia seriously, including the Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that all personal information we collect is handled responsibly, transparently, and in accordance with the principles set out in this Policy.
This policy applies to all individuals who register a cm8go account, visit our website, use our Sports Betting, Live Casino, poker, table games, or lottery services, as well as anyone who contacts the cm8go customer support team through any channel.
If you do not agree with any part of this Privacy Policy, please do not register an account or use the cm8go platform. Your continued use of our platform following any amendments to this Policy will be considered acceptance of those changes.
When registering and using the cm8go platform, you provide the following personal information directly to us:
When you use the cm8go platform, certain information is automatically collected by our systems to ensure the platform operates correctly and securely:
In certain cases, cm8go may receive information about you from trusted third parties such as identity verification service providers or Malaysian payment providers — solely for the purpose of verifying your identity and securely processing your financial transactions.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity | Full name, IC number, date of birth | Account verification & age confirmation |
| Contact | Phone number, email | Communication & account security |
| Finance | Bank account / e-wallet information | Deposits & withdrawals (MYR) |
| Technical | IP, device, browser | Security & fraud detection |
| Activity | Game records, transactions | Compliance & customer support |
Your personal information is used primarily to operate and deliver the cm8go platform services to you. This includes processing account registration, verifying your identity, processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay, processing withdrawals to your bank account or e-wallet, managing your account and game history, and providing relevant customer support.
Technical data such as IP addresses, device information, and usage patterns are analysed by cm8go's automated security systems to detect and prevent fraudulent activity, unauthorised access, account abuse, and other illegal activities such as money laundering. This is done to protect you and all other members on the cm8go platform.
CM8GO is required under applicable law to maintain certain records and may need to disclose information to the relevant authorities in Malaysia when legally required. This includes information related to financial crime investigations, money laundering, or valid court orders.
Aggregated and anonymised data on cm8go platform usage patterns is used to understand how members interact with the platform, identify areas for improvement, and develop more useful new features. This data cannot be traced back to any specific individual.
With your consent, cm8go may send you information about promotions, bonuses, and the latest offers related to platform services via email or platform notifications. You may withdraw this consent at any time through your account settings or by contacting the cm8go customer support team.
CM8GO does not sell, rent, or transfer your personal information to third parties for their own marketing purposes under any circumstances. This is an unconditional commitment cm8go makes to every member.
CM8GO shares limited personal information with third-party service providers who assist us in operating the platform. This includes:
All of these service providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
CM8GO may disclose your personal information to the relevant authorities where required by law, a valid court order, or in connection with an official investigation into financial crime or money laundering. In such cases, cm8go will disclose only the minimum information necessary and will notify you of the disclosure unless prohibited by law.
Every third-party data request received by cm8go is carefully reviewed by our legal team to verify its legitimacy and legal compliance before any information is disclosed.
CM8GO implements a range of technical security measures to protect your personal data against unauthorised access, misuse, disclosure, alteration, or destruction. These measures include:
Beyond technical measures, cm8go also implements organisational policies and procedures to safeguard member privacy. All staff who handle member personal data undergo regular data protection training. Strict confidentiality agreements are enforced for all employees and contractors. Physical access to data storage facilities is restricted and monitored.
While cm8go takes all reasonable steps to protect your data, no security system is infallible. In the event of a data breach that could affect your rights and freedoms, cm8go will notify you within a reasonable timeframe and take all necessary steps to contain and remediate the situation.
Cookies are small text files stored on your device when you visit the cm8go platform. They help the platform remember your preferences, keep your login session active, and allow cm8go to understand how you use the platform for ongoing improvements.
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the cm8go platform — particularly those required for login sessions and account security.
As a cm8go member and as an individual under applicable data protection laws, you have the following rights regarding your personal information held by cm8go:
You have the right to request a copy of the personal information cm8go holds about you. Data access requests are processed within 5 business days.
You may request corrections to any inaccurate or incomplete personal information through your cm8go account settings or by contacting customer support.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to any applicable legal data retention requirements.
You may object to the processing of your personal data for marketing purposes at any time by updating your communication preferences in your cm8go account.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if desired.
Under certain circumstances, you may request that cm8go restrict the processing of your personal data while a dispute or complaint is being resolved.
To exercise any of the above rights, contact the cm8go data protection team by email at support@cm8go.net or via 24/7 Live Chat on the platform. Include your account details and the specific right you wish to exercise. We will respond within 5 business days.
The cm8go platform is intended for individuals aged 18 and above only. CM8GO does not knowingly collect or process personal information from anyone under the age of 18. If we discover that a minor's information has been collected without valid consent, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian and believe your child under the age of 18 has registered an account on cm8go, please contact us immediately at support@cm8go.net. We will investigate and take appropriate corrective action within 24 hours.
CM8GO retains your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Retention periods vary depending on the type of data:
Once the retention period has elapsed and there is no legal requirement to continue storing your data, it will be securely deleted or anonymised within a reasonable timeframe.
CM8GO reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, the services we offer, or applicable legal requirements. The effective date of the latest version is always shown at the top of this page.
For significant amendments that may affect your privacy rights, cm8go will endeavour to notify you by email or in-platform notification with adequate notice before the changes take effect. However, it remains your responsibility to review this Privacy Policy page periodically to stay informed of how we handle your information.
Your continued use of the cm8go platform following the publication of any amendments to this Privacy Policy will be considered acceptance of the revised Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cm8go handles your personal information, please do not hesitate to reach out to us. The cm8go data protection team is here to help.
You can reach us through the following channels:
When contacting us about privacy, please include your cm8go account number and a clear description of your query or request so we can assist you accurately and efficiently.
CM8GO is committed to resolving all privacy-related queries and complaints in a fair, transparent, and timely manner. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in Malaysia.
Responsible Gambling
Just as we protect your data, we also look out for your wellbeing. CM8GO provides tools to help you play responsibly.
Set a daily or weekly deposit limit in your cm8go account settings to stay within your planned budget.
Enable reminders to stay aware of how long you have been on the cm8go platform without a break.
Temporarily suspend your account if you feel you need a break from betting activity for a period of time.
The cm8go platform is strictly for individuals aged 18 and above. Identity verification is mandatory during registration.
FAQ
Your data is secure, your privacy is respected, and your winnings are paid out promptly. Register a free cm8go account today and experience the difference for yourself.
18+ only. Betting is for entertainment. Gamble responsibly.